Friday, October 12, 2007
Bad Customer Service List
So i decide to keep track of all the terrible customer service i receive because i'm sick and tried of being ignored while peole are waiting on me. yes, I am going to list the name of the company and i wil list the town it is in. So if you happen to see your company one day on here, you better straighten up your act. Basically , you need an improvement in your training services or you are probably hiring a bunch of idiots. Now this company probably tops my list in the worst customer service i had in a while. This happened last year: Olympia Sports: Middletown, RI. Long story short, I was with my mom at the coutner ready to check out when our counter girl was on the phone. We were waiting there to pay for our merchandise when she continued to keep talking about "her boyfriend that she went out with last night" -oh yes it was one of those customer service people. Anyway, my mom started to click her tongue and sigh deeper, hoping the attention of the teenaged girl would spark, however the conversation grew deeper. "Um really, can you believe he didn't call me? Like yeah, i mean like can you believe it? Well, that may be exaggerating but i'm sure the word "Like" was used more than 6 tmes in that sentence. Anyway, probably after my mom saying 3 times she was going to say something to her (and i know my mom, she never would have but saying makes you feel better) this kid ran up so fast , we didn't even see him coming to check us out. He apologized for the wai but never said anything to the girl. So after several conversations in the car about how rude this girl was, i decide to shoot off a letter to Olympia Sports Corporate about the experience. Almost immediately, i received a reply about how their employees are not trained like this and this situation will be rectified and for the inconvenience of the experience, she'll be sending us a gift car. Yeah, I got a $20 gift card for bad customer service. No, I wouldn't want free gift cards all the time but i pays to complain. Next victim: Victoria's Secret, North Dartmouth, Mall, Massachusetts.
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